When considering situations where redundancies occur, or when a freelancer’s contract is ended early, we primarily think of the people who are impacted the most - the people who lost their jobs. But there are others who can be affected, directly or indirectly. Team members may have been through lengthy consultation periods, experienced the rollercoaster of being put at risk and then advised they are ‘safe’, only to be asked to undertake different roles. Adjusting to new systems and ways of working can all add to a sense of apprehension and become overwhelming.
Further in the background of our minds, might be the those people who were tasked with leading the process and providing support for others, who are often burnt out at the end of this emotive, rigorous and intense process.
The stress and uncertainty of a restructuring situation doesn’t disappear when the outcome is given. Below we look at ways of approaching the post-restructuring transition phase in a sensitive and thoughtful way, with the aim to restore morale, rebuild trust and ignite excitement for the future.
This article is written by Katie Nurse, People Director at Netspeak Games
Bring the remaining team together to address the changes openly and honestly. For those who don’t already know, explain the reasons behind the decisions. Acknowledge that things will look and feel differently moving forward
Provide opportunities for everyone to ask questions (if they don’t feel comfortable asking questions out loud in front of others, you can use an app like Slido)
If it’s possible, give everyone a discretionary couple of days off to have a long weekend, signalling a break between the old world and the new. Give people some space to decompress and process, with the hope they’ll feel refreshed and ready to embark on the next chapter
Give an update on the new vision for the business, creating a shared purpose amongst the team
Re-emphasise the business’s values and how these show up in the new strategy
Involve everyone in creating the business’s next steps and engage them in decision making where possible
Provide an Assistance Programme. They aren’t too costly, yet they give individuals an opportunity to speak to professionals in a confidential setting about a range of factors such as stress, anxiety, financial concerns and managing change
Budget holders could hold 1:1s with their team members to ask how they are doing and if there’s any further support or clarity they need right now
Assess workloads, keeping in mind there will be less people in the team and productivity might still be low for the first couple of weeks. Review tasks and responsibilities to ensure they are manageable
Update goals for individuals and set clear expectations
Provide training to help everyone adapt to new responsibilities and systems
Set up a buddy system for budget holders; this helps them share learnings with someone who is in the same position as them
Celebrate small wins
Encourage ‘shout-outs’ - this is when someone recognises good work from their colleagues and mentions it in a public forum
Provide meaningful feedback to those who are in new roles
Create opportunities for cross-functional collaboration
Collect feedback, questions and concerns, and have a system for the conduit between team members and budget holders about how the changes are going
Implement Donuts to encourage cross-functional connection (especially if you are remote)
Organise a team building event or team social to bring some light heartedness amongst the team (this can also be done remotely, and if money is tight, a quiz can do the trick)
Team members will keep thinking ‘if restructuring has happened once, it might happen again’ so it’s important to keep in mind that everyone might still be fearful and uncertain about the future. Give clarity and reassurance wherever possible
Hold regular meetings with the business, conduct individual meetings and run regular surveys to capture questions, concerns and feedback
Moving forward after a restructuring takes careful consideration and intentional actions. It isn’t rebuilding what once was, but rather, creating something new. It’s like the Japanese art of Kintsugi - it’s fixing something by bringing pieces back together, but it doesn’t (and shouldn’t) look the same as before. Imperfections ought to be highlighted, rather than concealed, everyone will appreciate authenticity and transparency before, during and beyond a change process.
People Director at Netspeak Games